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You can return unworn and unused items* with the original tags intact to us within 14 working days of receiving for a refund, or within 30 days for store credit. Please be advised that you will not receive a refund for your original shipping costs as this pays for Royal Mail to collect your parcel and deliver this to you
All items will be refunded at the price they were purchased for.
Please include your original invoice or a note with your order details and also the reason for returning within the parcel.
Please allow up to 21 working days from when your return has reached our premises for our team to process it.
We, unfortunately, don't send confirmation emails when we receive returns but as soon as yours has been processed you will receive an automatic email. If you have a tracking number for your return and it has been received by us, your return will be in a queue awaiting processing.
We cannot refund or issue store credit for unwanted items after 30 days from receiving your order.
* Please note Bodysuits, Swimwear, and Earrings cannot be returned due to hygiene reasons.
We do not offer exchanges, except for exceptional circumstances.
HOW TO RETURN YOUR ITEM
There are two ways you can return items to us, these are listed below. Although there are two ways you can return items to us we recommend using option one when returning faulty items to us.
Option One - Prepaid Returns Using Royal Mail:
If you wish to use our prepaid return service, please copy and paste the below link into your browser. This will take you directly to the Royal Mail website where you can print off a prepaid tracked return sticker:
Please attach the sticker to the front of your parcel and take to your nearest Post Office.
Please note we can not confirm receipt of your return once it arrives at our premises as we do not scan returned items once they enter our building (however Royal Mail do scan them when they reach us) we advise tracking your return using the tracking number provided to confirm it has reached us. Once we receive your return it will go into a queue. We then open each return in order of date received and process it. You will then receive an automatic email to confirm a refund has been issued. Please rest assured if your return has been tracked and is showing as delivered to us on your tracking, it is in a queue awaiting processing.
Option Two - Arranging your own return -
Alternatively, if you wish to arrange your own return please return to the below address with your original invoice enclosed:
We highly recommend using a tracked service so you can track the whereabouts of your return. FashionLifeForward cannot be held responsible for the loss of your return.
Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition. All goods will be inspected upon return. Any unwanted items must be returned to FashionLifeForward in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be exchanged or refunded. The goods are your responsibility until they reach FashionLifeForward, so please make sure any returns are securely packaged and cannot get damaged on their way back to us. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
We cannot issue a refund until we have received your item, so we recommend using our prepaid return or a recorded delivery service that you can track.
We are not responsible for any items that are returned to us by mistake.
Postage costs are non-refundable.
RETURNING FAULTED ITEMS
Please note you must inform us of the item fault prior to sending a faulted item back, as we do not refund items without being informed of the faults before we receive them. Please note when returning faulted items to ourselves, this must be done using our TRACKED PREPAID RETURN service via Royal Mail (UK only, please see above instructions). We do not cover postage costs for items sent back via Special Delivery/Saturday Delivery etc as they are costlier and not needed when we offer a prepaid service above. Please note we do not accept items that have been worn, washed or used for a full refund. All refunds are offered at the discretion of FashionLifeForward. FashionLifeForward reserves the right to refuse the refund of any item we suspect has been washed, worn or used.
IF YOU RECEIVE A FAULTED ITEM
On the rare occasion that you receive a faulted item, please ensure that you email firstname.lastname@example.org prior to sending the item back. Please attach images where possible of the faulted item to any emails sent to us. We can not refund faulted items which we have not been informed about prior to receiving the returns. FashionLifeForward also reserves the right to refuse to refund a faulted item if we suspect foul play or tampering. We reserve the right not to refund the item if we have not been informed of any faults prior to receiving the item.
Please do not contact the email address or mobile phone number attached to our PayPal account as they are for PayPal use only and any emails/text messages sent to these will not be responded to.
*PLEASE NOTE OUR DELIVERY SYSTEM RELIES ON THE CUSTOMER INPUTTING THE CORRECT SHIPPING ADDRESS IN ORDER TO DELIVER IN THE SPECIFIED TIMESCALES. THIS INCLUDES INCORRECT POSTCODES, MISSING DOOR NUMBERS AND/OR STREET NAMES. ROYAL MAIL CANNOT DELIVER IN THE SPECIFIED TIMESCALES IF ANY OF THESE ARE INPUT INCORRECTLY/ARE MISSING. WE CAN NOT BE HELD RESPONSIBLE FOR ORDERS GOING MISSING WITHIN THE ROYAL MAIL SYSTEM DUE TO INCORRECT ADDRESSES GIVEN AS ROYAL MAIL WILL NOT REIMBURSE IF THE ADDRESS IS INCORRECT.
***PLEASE ENSURE THE CORRECT FULL SHIPPING ADDRESS IS INPUT WHEN ORDERING***
DOMESTIC United Kingdom
Standard Delivery is £3.99 and are sent 1st Class tracked with Royal Mail
Take 2-3 working days from dispatch for mainland UK destinations tracked & insured.
If no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this. You can also track it via the email/SMS you receive.
Free Shipping over £75.00
Please note our dispatch & delivery lead time for free shipping orders is longer than standard/next working day shipping. We aim to dispatch between 24-72 hours but can be more during very busy periods (Christmas, Bank Holiday, Sale or promotional offers (£10 & £20 promotions)) Once dispatched delivery is 3-5 working days for mainland UK destinations tracked & insured. If you are in a hurry for your order please select Standard Delivery or Next Working Day Delivery to avoid disappointment. If no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this. You can also track it via the email/SMS you receive.
Republic of Ireland £8.00
Ireland £8.00 tracked & insured, takes up to 3 working days with Royal Mail. Will require a signature, if no one is home to sign for your order you will be left a “while you were out” card advising how to pick up your item/rearrange delivery. PLEASE NOTE OUR FREE SHIPPING OVER £50.00 ONLY APPLIES WITHIN THE UK.
Please note if Royal Mail tries to deliver your order and no one is home, they will take it back to your local sorting office and leave a ‘while you were out card’ to advise what you should do next. If you then arrange to have your item redelivered and left in a safe place please note we cannot be held responsible for your order then going missing once Royal mail has left your order in the desired safe place. This is left here at your own risk.